Got a question about ordering, your trade account, or the products we stock? We’ve put together answers to some of the most common queries we receive. If you can’t find what you’re looking for, our team is happy to help – just get in touch.
Can I order by phone or email, or is it online only?
Our primary ordering process is through our website, where you can browse our full range and place orders securely at any time. If you need assistance with an order or have a specific enquiry, our team is also available by phone and email during business hours.
Do you have a minimum order value?
There is no minimum order value on our website, so you’re free to order exactly what you need. Free Delivery is applied to orders in the UK over £300.
Do you offer bulk buy discounts?
Yes, we offer discounted pricing on larger orders across selected product lines. If you’re looking to place a bulk order or discuss wholesale pricing, please contact our team directly and we’ll be happy to help.
What payment methods do you accept?
We accept all major credit and debit cards. All transactions are processed securely through our website.
Are your prices inclusive of VAT?
All prices displayed on our website are exclusive of VAT and inclusive of VAT. VAT will be applied at the standard rate and shown clearly at checkout before you complete your order.
What is the cut off time for next day delivery?
Our cut off times for next day delivery (mon-fri) is 4pm.
What courier service do we use and do you supply tracking details once shipped?
We use Royal mail as we find there service very efficient, and tracking details will be updated with an email and text message once shipped.
Do you offer Saturday delivery?
Yes, Saturday delivery is available on selected orders. To guarantee delivery on a Saturday, your order must be placed before our cut-off time on Friday. Please contact our team directly to arrange Saturday delivery or for more information on available options.
What is our returns policy?
We accept returns on items within 28 days of purchase, however we cannot take damaged goods back. Postage will have to be paid for returned items.
What do I do if I receive the wrong item?
If you receive an incorrect item, please contact our team straight away with your order number and details of what was received. We will arrange for the correct item to be dispatched and organise collection of the incorrect product at no cost to you.
Can I return a product if the packaging has been opened?
For hygiene and safety reasons, we are unable to accept returns on products where the packaging has been opened or the seal has been broken. If you have concerns about a product, please contact us before opening and we will advise on the best course of action.
We are committed to the highest standards of quality, safety, and professionalism. We supply a carefully curated range of medical-grade injectable products to qualified aesthetic practitioners, clinics, and healthcare professionals across the industry.
Our support team is available 24/7 for order support.
Free shipping on all product orders above £300
Fair trade & animal cruelty free products stocked.
Secure payments by debit or credit card.
All verified Brands with batch traceability
Order before 4pm for same day dispatch.
Trusted names in aesthetic medicine, available to registered practitioners.
Enter your email address for new arrivals, discounts, promotions, and more!
The UK’s verified trade supplier of aesthetic products. Dermal fillers, skin boosters, fat dissolvers and consumables for registered practitioners.
Cosmetic Products
Store Account
Information
Aesthetics Wise Ltd is a limited company registered in England under company number 14075626. Content is for general information only. Always take advice.
