Refund Policy
Overview
At Aesthetics Wise Ltd, we want you to be happy with your purchase. If something isn’t right, this policy explains how to request a refund and your rights under the Consumer Rights Act 2015.
When You Can Request a Refund
You can ask for a refund in the following situations:
- Faulty Products: If your product is defective or not as described, you’re entitled to a refund, replacement, or repair.
- Change of Mind: If you’ve changed your mind, you can request a refund for unused, unopened items within 14 days of receiving them, under the Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013.
Items We Can’t Refund
Unfortunately, we’re unable to offer refunds on:
- Used or opened items, unless faulty.
- Custom or personalized products.
- Perishable goods.
- Delivery charges.
How to Request a Refund
- Get in touch at contact@aestheticswise.com with your order details and the reason for your refund request.
- Send the product back to Aesthetics Wise Ltd within 14 days of your request.
- We’ll process your refund within 14 days of receiving the returned product.
Shipping Costs
- All delivery charges are non-refundable.
