Terms and Conditions
Terms and Conditions
Aesthetics Wise Ltd
Last updated: 01 September 2026
1. Introduction and Interpretation
1.1 These Terms and Conditions (“Terms”) govern access to and use of the website operated by Aesthetics Wise Ltd (“we”, “us”, “our”, “Aesthetics Wise”), a company registered in England and Wales, whose registered office is at 3 The Carriages, Station Road, Ware, Hertfordshire, SG12 9PL, and all orders placed through it.
1.2 By accessing the website, registering an account, or placing an order, you (“you”, “your”, the “Customer”) confirm that you accept these Terms in full. If you do not agree to these Terms, you must not use the website or place an order.
1.3 We may amend these Terms at any time in accordance with clause 14. The version of the Terms in force at the time you place an order is the version that governs that order.
1.4 Nothing in these Terms affects your statutory rights where those rights cannot lawfully be excluded.
2. Orders and Formation of Contract
2.1 The display of products on the website, including in any online catalogue, price list, or marketing material, is an invitation to treat and not an offer to sell. Placing an order constitutes an offer by you to purchase the product(s) on these Terms.
2.2 No contract exists between you and us for the sale of any product until we have issued a written order confirmation or dispatch notification. A payment authorisation, order acknowledgement, or automated receipt confirming we have received your order is not, of itself, acceptance of that order.
2.3 We reserve the right, acting reasonably, to refuse or cancel any order, or any part of an order, at any time before dispatch, including (without limitation) where:
(a) the product is unavailable or out of stock;
(b) we identify a pricing, description, or other material error, as set out in clause 3;
(c) we are unable to verify your identity, account, or payment details;
(d) we reasonably suspect fraud, misuse, or a breach of these Terms;
(e) the order is unusually large or falls outside normal order quantities; or
(f) circumstances beyond our reasonable control (see clause 10) prevent fulfilment.
2.4 Where we cancel or refuse an order under clause 2.3, our sole obligation is to notify you and refund any payment already taken for the cancelled order (or the affected part of it) using the original payment method. We accept no further liability for cancellation or refusal of an order, whether for losses arising from the unavailability of the product, any onward commitments you have made, or otherwise, save as required by law.
2.5 Order quantities may be limited at our discretion, including to prevent stock exhaustion, maintain fair access across customers, or manage regulatory or supply constraints.
3. Pricing and Payment
3.1 All prices displayed on the website are in pounds sterling (GBP) and, unless stated otherwise, are exclusive of VAT, which is added at checkout where applicable. Prices are correct at the time of publication but are subject to change without notice, save that changes will not affect an order already accepted under clause 2.2.
3.2 We take reasonable care to ensure prices are correct, but pricing errors can occur due to system, human, or third-party data errors (for example, incorrect data feeds, decimal-point errors, or manual entry mistakes). Where a product’s correct price is higher or lower than the price stated on the website or at checkout at the time you placed your order:
(a) if the pricing error is obvious and could reasonably have been recognised by you as a mispricing, we are not obliged to supply the product at the stated price and may cancel the order and refund any amount paid, even where payment has already been taken and an automated confirmation issued;
(b) if we discover the error before dispatch, we will contact you to give you the option of purchasing the product at the correct price or cancelling the order for a full refund;
(c) where we identify the error after dispatch, we may, at our discretion, require return of the goods (at our cost) or invoice the price difference, and reserve the right to treat the contract as void if the difference is not settled.
3.3 We accept no liability for any indirect loss, missed opportunity, or consequential cost arising from a mispriced order, its correction, or its cancellation, beyond the refund of sums paid, save as required by law.
3.4 Payment must be made in full at checkout using one of the payment methods we make available, via our payment processor. We do not store full card details on our systems.
3.5 We reserve the right to withhold dispatch of any order until payment has cleared in full, and to suspend or close an account where payment is disputed, reversed, or charged back without a valid basis.
3.6 Account credit terms, where separately agreed in writing, are governed by the applicable credit agreement, which takes precedence over this clause 3 in the event of conflict.
4. Product Information and Professional Responsibility
4.1 Products supplied through this website are intended for use by, or under the supervision of, appropriately qualified and insured professionals, in accordance with the product’s regulatory classification, manufacturer instructions, and any applicable UK law or professional guidance.
4.2 You are solely responsible for verifying that you (or the professional using the product) hold the qualifications, training, insurance, and any registration required to purchase, store, and use the product lawfully, and for obtaining informed consent from, and providing appropriate care to, your own clients. We do not provide clinical advice, and nothing on the website constitutes such advice.
4.3 Prescription-only medicines and other restricted-status products are supplied only where you have provided any verification we require. We may request evidence of a valid prescription, qualification, or registration before releasing an order and may withhold dispatch until this is provided.
4.4 We make reasonable efforts to ensure product descriptions, images, and specifications are accurate, but minor variations (for example in packaging, batch presentation, or manufacturer specification) may occur and do not entitle you to reject a delivered product, provided the product supplied matches its description in all material respects.
5. Delivery
5.1 Delivery times quoted on the website or at checkout are estimates only and are not guaranteed. Time of delivery is not of the essence of the contract.
5.2 We are not liable for any delay or failure in delivery caused by circumstances outside our reasonable control, including but not limited to courier delays, customs, adverse weather, or the matters listed in clause 10.
5.3 Risk in the products passes to you on delivery to the address you provided. Title to the products does not pass until we have received payment in full for them.
5.4 If a delivery is lost, delayed, or damaged in transit, you must notify us within 48 hours of the expected delivery date (for non-arrival) or within 24 hours of delivery (for damaged goods) so that we can investigate with the courier; claims raised outside these windows may not be capable of resolution.
6. Storage and Handling of Temperature-Sensitive Products
6.1 Certain products require specific storage conditions (for example, refrigeration or protection from light). It is your responsibility to ensure someone is available to receive and appropriately store such deliveries promptly on arrival. We accept no liability for product degradation caused by delayed collection, incorrect storage, or storage instructions not being followed after delivery.
7. Returns and Cancellations
7.1 We do not accept returns of products that are perishable, temperature-sensitive, opened, used, or which for hygiene, safety, or regulatory reasons cannot be resold, except where the product is faulty, damaged, or not as described.
7.2 Where a product is faulty, damaged on arrival, or does not match its description, you must notify us within 48 hours of delivery, with supporting evidence (such as photographs), and we will, at our discretion, replace the product, issue a credit, or refund the price paid.
7.3 Any return must be authorised by us in advance and returned in accordance with any instructions we provide. Unauthorised returns may be refused or returned to you at your cost.
8. Limitation of Liability
8.1 Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded.
8.2 Subject to clause 8.1, we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, loss of business, loss of anticipated savings, loss of goodwill, business interruption, or any indirect or consequential loss arising under or in connection with these Terms or any order.
8.3 Subject to clause 8.1, our total aggregate liability to you in respect of all claims arising out of or in connection with a single order, whether in contract, tort, or otherwise, shall not exceed the total price paid by you for that order.
8.4 We are not liable for any failure or delay in performing our obligations where that failure or delay results from your own act or omission (including failure to provide accurate order, delivery, or verification information) or from a third party outside our control.
8.5 You agree to indemnify us against any losses, costs, claims, or liabilities we incur arising from your misuse of a product or your breach of any applicable law in connection with your use or onward supply of a product.
9. Intellectual Property
9.1 All content on the website, including text, graphics, logos, images, product descriptions, and underlying software, is owned by or licensed to Aesthetics Wise Ltd and is protected by copyright, trade mark, and other intellectual property laws.
9.2 You may not copy, reproduce, republish, scrape, or otherwise exploit any content from the website for commercial purposes without our prior written consent. Where we supply standard product images and descriptions, you may use these solely to market products you have purchased from us, and this permission ends if your account is terminated.
10. Force Majeure
10.1 We shall not be liable for any failure or delay in performing our obligations under these Terms where that failure or delay results from events beyond our reasonable control, including but not limited to acts of God, war, terrorism, civil unrest, fire, flood, pandemic, strikes or industrial action, failure of suppliers or manufacturers, courier or transport disruption, or changes in law or regulatory status affecting a product’s availability.
10.2 Where such an event continues for more than 30 days, either party may cancel the affected order by written notice, and we will refund any sums paid for goods not delivered.
11. Data Protection
11.1 We process personal data in accordance with our Privacy Policy, which forms part of these Terms by reference. By placing an order, you consent to us processing your data as described there, including for order verification, fulfilment, and where applicable, marketing communications you may opt out of at any time.
12. Confidentiality
12.1 Any pricing, credit terms, or non-public commercial information we provide to you are confidential and must not be disclosed to third parties without our written consent.
13. General
13.1 Assignment. We may transfer, assign, or subcontract our rights and obligations under these Terms at any time. You may not assign or transfer your rights or obligations without our prior written consent.
13.2 Severability. If any provision of these Terms is found to be invalid or unenforceable, that provision will be deemed severed and the remaining provisions will continue in full force and effect.
13.3 Waiver. No failure or delay by us in exercising any right under these Terms operates as a waiver of that right.
13.4 Entire Agreement. These Terms, together with our Privacy Policy and any order confirmation, constitute the entire agreement between you and us in relation to your use of the website and any order, and supersede any prior agreement or understanding, save for any separately agreed written credit agreement referenced in clause 3.6.
13.5 Third Party Rights. A person who is not a party to these Terms has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms.
14. Amendments
14.1 We may update these Terms from time to time to reflect changes in our products, processes, or legal and regulatory requirements. The current version will always be available on the website, with its last-updated date shown at the top. Continued use of the website or placing of a new order after changes are posted constitutes acceptance of the updated Terms.
15. Governing Law and Jurisdiction
15.1 These Terms, and any dispute or claim arising out of or in connection with them or their subject matter, are governed by and construed in accordance with the law of England and Wales.
15.2 The courts of England and Wales have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.
16. Contact Information
For any questions or concerns regarding these Terms, please contact us at:
Email: contact@aestheticswise.com
Registered Address: 3 The Carriages, Station Road, Ware, Hertfordshire, SG12 9PL
